Code of Ethics

Codes of Conduct

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Our Mission

"…to become the leader in providing faster, friendlier, and more affordable comprehensive managed computer services."  - Francois A. Cleroux, Founder and CEO

Our Philosophy

We provide reasonable-cost Comprehensive Information Technology support solutions to small and medium size businesses. We provide superior service and value to our clients. Small to medium size companies do not need to be burdened with a large staff of IT professionals, nor do they need overpriced outsourcing companies to provide inferior support as they are busy with their ‘larger’ clients. We can bring a flexible staffing level that allows you to manage those large projects, resolve nightmares or just help with small jobs on “as needed” basis rather than an “if needed” basis.

We strive to bring large company IT support to small and medium companies without the extreme overhead often seen in the large company environment. We want to bring our customers the benefits of both worlds. From the flexibility and agility of the small/medium sized organization to the skills and resources of a large organization.

We listen and effectively respond to your needs. We are experts at translating those needs into cost effective solutions that work. We never forget about our client’s needs and goals and thus are ever searching for newer and better technologies that can deliver superior results at minimal cost.

We work very hard at communicating with all our clients. Many businesses today are tired and fed up with not hearing back from their ‘techs’ until the end of the day or even the following week. Even if you do not require emergency services, we will get back to you and let you know when we will arrive on site. We also provide full detailed printed reports of all services provided so that our clients know and understand what work was done, why the work was done and if the item was resolved. If the item was not resolved, we recommend an action plan to resolve the problem.

We educate our clients so that they can learn to start trouble shooting their own minor problems. Many of today’s simple computer issues occur on a more frequent basis and are usually simple to resolve. Our clients can save time and money by easily resolving these issues themselves. Don’t pay us to keep fixing the same 5 minute problem over and over again. Let us show you how!

We can work individual requests at our reasonable hourly rates. We also offer plans for normal business hours support, enhanced business hours support or we can be there for you 24 hours a day - 7days a week.

"Our Job is not just to fix a computer or resolve an immediate issue, but rather, to do what is required to resolve the conflicts that caused the issue in the first place 'AND' to prevent the further recurrence of the issue through the proper use of technology, training, service and preventive maintenance. Giving our clients a properly working and trouble free computer environment is our priority."

Experience

Founder and CEO of Cleroux.com, Francois A. Cleroux, has been in the IT Industry since 1978 and first worked on PDP-1174 Main Frame Computers. Having worked the industry through the technological years and introductions of, Wangs, PCs, Apples, Ataris, Commodores, Epson QX-10s, and a multitude of other systems and technologies including the introduction of the Internet, he has developed a keen sense of the industry, its capabilities, and its direction.

Having worked in the 80s and 90s in the IT Service Industry, Mr. Cleroux has learned that "great" customer service is a must in order to succeed. Customers look for and demand value for their dollar. Paying $120.00 or even $180.00 dollars per hour and receiving mediocre service is no longer acceptable for IT Services.

Hard work, great communications, knowledge, and trained IT skills, are but a few traits required for delivering superior IT Service. Detailed study of the 'Art of Service', Six Sigma and other Enterprise Service Strategies have enabled Mr. Cleroux to fully understand customer's needs, wants and requirements. Through proper consulting, listening, planning and assessments, the customers issues and problems can be properly resolved and dealt with.

Years of Systems Administration and Service Management in small to medium sized businesses and in the corporate environment have lead to a greater development of complete management skills including team leadership skills.

"Our team is our most valuable asset, great time and effort goes into the development of all team members including the passing on of all skills including all management and business skills."

Merely having great IT skills is not enough in this day and age. A complete understanding of our clients business practices and methodologies are required in order to better service their needs. Our clients work in a progressive, forward moving and fast pace environment that requires all the care, effort and attention we can provide.